RETURNS POLICY

CITYWIDE TECH LTD – RETURNS & REFUND POLICY.

Returns

Our returns policy is only valid for 3 days from date of purchase. If 3 days have expired by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  1. Product with obvious signs of use
  2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  3. All purchases made on our online store using a credit card inclusive of any surcharge that the company has been charged with
  4. Any item that is returned more than 3 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days of returns approval.
A minimum of 20% restocking fee may apply for change of mind returns and order cancellations.  Specific special orders may not be returned or refunded.

Late or Missing Refunds

If you haven’t received a refund in the specified time, please first check your bank account again for cash refunds.
Please contact your credit card company for card refunds as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@citywidetech.co.nz.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@citywidetech.co.nz and send your item to: Citywide Tech Ltd (Attn: Administration), 224B Bush Road, Rosedale, Auckland 0632, New Zealand.

Shipping

To return your product, you should send your product to: Citywide Tech Ltd (Attn: Administration) 224B Bush Road, Rosedale, Auckland 0632, New Zealand.
You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if return freight is charged to the company.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Generally, the exchange product should be with you within 5 working days of approval.