Customer terms

Terms and Conditions

These terms apply when Citywide Tech supplies services, repairs, products, installation or account facilities in New Zealand.

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Good to know

Clear service and product expectations

Use these terms with Citywide service, repair, product, delivery, warranty and account enquiries.

Quotes remain valid for 30 days unless stated otherwise and may change if scope, parts or supplier pricing changes.
Prices are in New Zealand dollars and exclude GST unless stated otherwise.
Diagnostic, travel, workshop and technician time may be chargeable even when a repair cannot proceed; Citywide will explain applicable charges before work starts.

Product orders are subject to availability and confirmation. Special-order items may require prepayment and may not be cancellable after supplier commitment.
Delivery estimates are not guarantees. Risk passes on delivery; ownership remains with Citywide until payment is received in full.
Customers must provide safe access, accurate delivery details and an appropriate environment for installation work.

Invoices are payable by the due date shown. Reasonable recovery costs may be charged on overdue accounts.
Nothing in these terms limits rights that cannot lawfully be excluded under New Zealand law, including the Consumer Guarantees Act where it applies.
For business purchases, the parties agree the Consumer Guarantees Act does not apply where contracting out is fair and reasonable. Liability is otherwise limited to the amount paid for the affected goods or service, to the extent permitted by law.